Account Executive

Job Description

Pinnacle, the technology solutions division of K3 Capital Group, is recruiting a Customer Account Manager (CAM) for Sage 200 and Sage Intacct. As a Pinnacle Customer Account Manager (CAM), you will be responsible for managing customer accounts, growing revenue, maintaining strong relationships and ensuring customer satisfaction with our software solutions.

You will serve as the primary point of contact for customers, addressing their enquiries, concerns, and providing guidance with assistance as required on how to maximise the value of our solutions within their organisation. This position is available on a Remote basis, working from home within the UK, however does require regular travel to customer sites.

Key Responsibilities

• Develop and nurture strong customer relationships to gain a deep understanding of their business objectives and challenges, ensuring our software and services effectively support their processes and goals.



• Gain a deep understanding of Customers' business objectives and how our solutions can help them achieve their goals.



• Introduce & co-ordinate Pinnacle's Professional Services and / or Presales into Customer sites to ensure the Customer has a thorough understanding of the software's features and functionalities.



• Address and resolve any issues or concerns raised by Customers in a timely and efficient manner via facilitating communications with both internal teams and external suppliers.



• Collaborate with the Customer and internal teams to identify opportunities for upselling additional services or features such as Hosting (MITS), Development, Modules, Users, ISV’s.



• Gather feedback from Customers regarding their experience with our solution and relay this feedback to relevant internal teams for product improvement.



• Maintain an understanding of our portfolio of solutions.



• Maintain good relations with our business partners and suppliers.



• Meet personal and team Key Performance Indicators (KPIs) and objectives related to sales targets, customer retention and customer satisfaction.

About You

• Proven experience in Account Management for business management software solutions (Sage product experience beneficial but not essential).



• A consultative, customer-first sales approach, with the ability to engage at all levels of an organisation.



• Strong pipeline management skills and a track record of meeting/exceeding sales targets.



• Exceptional communication, negotiation, and presentation skills.



• The ability to travel to events, internal meetings and customer sites.