Sales Engineer Solutions Consultant

Job Description

Hi, I have an excellent job opportunity with one of my clients, which might be of interest to you. Of the many resumes I have gone through, I found your profile to be a great match for this position. Amongst the roles that I have, I want to discuss a role where my client is looking to hire a Senior Solutions Architect - (Fully Remote).

Key Details

Key Responsibilities

The Senior Solutions Architect will lead High Level Design, Reference Architecture, and Implementation for a variety of programs within the Customer Experience, Service Management, & AI/ML across Omni Channel Systems for the Customer.

The solutions architect will be responsible for driving solutions and design patterns that promote:

• Flexible customer experience


• Workflow orchestration


• Reusable components


• Consistent common domain logic

The Solutions Architect will also be responsible for designing solutions across all sales and service transactions that Customer offers, involving complex business processes including:

• Managing multiple products


• Offer and device eligibility rules


• Business process flows across ordering, billing, provisioning, and technical support

The architect will be expected to bring strong expertise in:

• Agile


• Industry Standard Workflow & Orchestration Frameworks


• Voice of Customer


• Service Oriented Architecture


• Mobile, Web, Voice & Chat Technologies

The architect will help drive experiences that are personalized by leveraging insights from systems of intelligence and AI/ML modeling. The role will demand knowledge in AI/ML and Generative AI to enhance the customer experience framework with Large Language Model solutioning. It will also require:

• High standards and technical acumen


• Strong attention to scalability and performance


• Collaboration with large functional teams across business, IT, and Data Scientist/Data Engineering


• Discovery and prototyping of new technology for AI solutions

Experiences in the following areas are a plus:

• PEGA Workflow/Case Management


• Pega Recommendation


• Google GCP


• Google CCAI


• LLM Models


• Adobe

The resource will be responsible for defining methodologies, best practices, performing research, and evaluating open source and vendor products in the critical areas of non-functional requirements (NFRs) such as performance and scalability in the DevOps pipeline. Responsibilities include:

• Prioritizing and phasing features and user stories to enable solution delivery


• Working with development and business teams to achieve alignment


• Balancing business priorities, the complexity of work involved, and GTS development team readiness

The resource is expected to make all related decisions autonomously.

Knowledge & Skills

• 10-12 years work experience in large enterprise systems for Fortune 500 Companies (Preferably Telco or Service Provider) focused on front-end & web application full-stack systems


• 2-3 years experience with Service Management solutions


• 2-3 years experience with Pega Platform and designing integration with Pega Solution


• 2-3 years in AI/ML modeling, GenAI technologies


• Experience with agile development methodologies, ReactJS, JSON, RESTful APIs, etc.


• Experience with building reusable components and front-end libraries for future use is desirable


• Knowledge of modern Auth mechanisms (such as JWT)


• Advanced knowledge of system relationships in enterprise-wide systems to lead groups of designers and architects in successful system initiatives and projects


• Ability to drive the development of interfaces that are understood by a wide user base and require minimal instruction for an enhanced user experience


• Ability to create streamlined documentation procedures for use in translating multi-faceted business issues in a simple and powerful manner

Contact Information

Pavan K

pavan.kukumudi@avanceservices.us

+1 732 466 2860 Ext: 6228